Shipping Policy

Where We Ship

We ship Australia-wide. Delivery within the Sydney Metro area can be booked and paid for instantly through the site. For addresses outside Sydney Metro, give us a call and we'll arrange delivery and pricing with you directly - we don't yet have an automated online price for those areas.

How Shipping Cost Is Calculated

Wheel & tyre combos and suspension kits delivered within the Sydney Metro area ship free, confirmed automatically in your cart before you check out.

Every other order - anywhere outside Sydney Metro, or a Sydney Metro order that doesn't qualify for that free shipping - needs a quick call so we can work out the cost and arrange delivery with you directly: 0419 446 499.

Processing & Dispatch

We consolidate stock at our warehouse rather than drop-shipping from suppliers, and wheel & tyre combos are mounted as a single assembly before they go out. Please allow 1-2 business days for processing before your order is dispatched.

Once dispatched, most orders arrive within 2-4 business days depending on your location and the items ordered. Larger or freight-only items (e.g. some suspension kits) can take longer - we'll let you know if your order falls into this category.

Local Pickup

If your delivery postcode is within the Sydney metro area, you'll be offered local pickup as an alternative to delivery at checkout, at no charge. We'll be in touch with pickup location and timing details once your order is ready.

Delivery

Some couriers offer an "authority to leave" option if you won't be home - let us know your preference and we'll pass it on. Larger freight items may require someone present to sign for delivery.

Once your order has shipped, tracking details are added to your order and visible from your account's order history.

Delivery Address Accuracy

You're responsible for entering a correct and complete delivery address at checkout. If you spot a mistake, contact us as soon as possible - we can usually amend it before dispatch, but can't guarantee changes once an order is already with the courier.

Damaged or Lost in Transit

If your order arrives damaged, please contact us within 48 hours with photos of the damage and its packaging, and we'll arrange a replacement or repair. If a tracked order appears lost in transit, let us know and we'll follow it up with the courier on your behalf.

Returns

Return shipping costs are covered by you for a change-of-mind return, and by us if the item is faulty, not as described, or otherwise covered by the Australian Consumer Law.

Our full return and refund policy - including timeframes and exclusions - is set out in our Terms & Conditions.