Frequently Asked Questions
Everything you need to know about ordering, fitment, shipping, and payment.
Ordering & Fitment
How do I order from Apex Tyre Solutions?+
Browse our full range and check out instantly online, or use our Wheel & Tyre Combo Finder to get wheels and tyres matched to your exact vehicle - both go straight through our secure checkout. Not sure what you need yet? Fill out our quote form and our team will get back to you with advice and pricing within 1-2 business days.
How does the Wheel & Tyre Combo Finder work?+
Tell us your vehicle's year, make, model and trim once and we'll pull its real factory tyre size automatically. From there you can browse any wheel we stock whose bolt pattern matches your hub, and we work out the tyre that comes closest to reproducing your factory rolling diameter on that wheel. Add the pair to your cart as a combo and they'll be mounted and balanced together as one assembly before they're dispatched to you. Try it at /fitment.
How do I know what tyre or wheel size fits my vehicle?+
The easiest way is our Combo Finder, which looks your vehicle up automatically. If you just want to understand the size codes themselves, check our Tyre Size Guide and Wheel Size Guide. Still unsure? Send us your vehicle's make, model and year and we'll help you figure it out.
What tyre brands do you carry, and how do I choose between them?+
A wide range, from value-focused options through to premium performance and off-road specialists. Browse our full range - every product page lists the brand and full spec so you can compare directly - or if you'd rather have advice, request a quote and tell us what matters most to you (price, longevity, off-road capability) and we'll recommend accordingly.
Will a suspension lift affect my registration or insurance?+
Possibly. Changing your wheel or tyre size, or fitting a suspension lift, can affect your vehicle's compliance with the Australian Design Rules and your state or territory's vehicle modification rules. Smaller changes are usually fine as-is; bigger ones may need engineering certification before the vehicle can be legally registered or insured. Rules vary by state, so it's on you to check with your local registration authority or a licensed vehicle certifier before modifying - give us a call if you'd like help understanding what a particular size or lift means for your vehicle. See our suspension range.
Shipping, Delivery & Fitting
How is shipping cost calculated, and can I pick up locally?+
Wheel & tyre combos and suspension kits ship free within the Sydney metro area, confirmed automatically in your cart. Outside Sydney metro (or for other order types), give us a call on 0419 446 499 and we'll arrange delivery and pricing with you directly. Full details are in our Shipping Policy.
How long will my order take to arrive?+
Sydney metro orders of a wheel & tyre combo or suspension kit ship free and typically arrive within 2-5 business days of dispatch, after 1-2 business days of processing while your combo is mounted and balanced. Everywhere else, or for other order types, we'll confirm exact timing with you directly when we arrange shipping by phone.
Can you fit the tyres or wheels for me?+
Wheel & Tyre Combos are mounted and balanced as one assembly at our warehouse before they're dispatched. We recommend having them fitted to your vehicle by a professional workshop, but that's entirely your call. If you're buying tyres or wheels on their own (for wheels or tyres you already have), you'll need to arrange fitting locally too - let us know when requesting a quote and we can point you to someone.
Payment, Returns & Account
What payment methods do you accept?+
All major credit and debit cards via our secure Stripe checkout, plus Zip for buy-now-pay-later.
What's your returns and warranty policy?+
Your rights under the Australian Consumer Law always apply - a replacement, repair, or refund for a faulty or not-as-described product, regardless of timeframe. Separately, if you simply change your mind, we accept returns within 7 days of purchase (a 20% restocking fee applies, with a few exclusions such as fitted tyres or discontinued items). Full detail is in our Terms & Conditions.
Do I need an account, and can I track my order?+
You can check out as a guest, but creating an account lets you save vehicles, save an address for faster checkout, and track order status and tracking numbers from My Account. After a guest order, we'll offer to link it to a new account automatically. You're also free to delete your account and personal details at any time from your account page.
Can I see real customer builds, or share my own?+
Yes - browse real wheel, tyre, and suspension setups from other customers in our Gallery. Once you've got a build you're proud of, you can upload your own - submissions are reviewed by our team before they go public.
Still have more questions?
Our team is ready to help with any questions you may have.
Call Us: 0419 446 499