Frequently Asked Questions
Find answers to common questions about our products and services.
Ordering & Delivery
How do I place an order?
Just fill out our quick form with your details and tyre preference (budget, standard, premium). We'll email you a personalised quote with 3–5 options. Pick the one you like and reply to the email — we'll send you a secure payment link and deliver your tyres.
How long does delivery take?
Delivery times vary depending on your location and the tyres selected. Most orders arrive within 2–4 business days. We'll provide tracking once your tyres are on the way.
Do I need to be home when the tyres are delivered?
Not always. Some couriers may allow "authority to leave" if you're not home. You can let us know your preference when ordering, and we'll pass it on to the courier.
Can I buy just one tyre, or do I need to buy a full set?
You can buy just one if needed — but for safety and performance, we usually recommend replacing at least two tyres (on the same axle). We'll always give you honest advice based on your situation.
What happens after I choose my tyres and pay?
Once you pay through the secure link, we'll organise delivery straight to your home or to your chosen fitter. You'll get updates along the way.
Tyre Selection
I don't know anything about tyres. Can I still use this service?
Absolutely! Our goal is to make buying tyres easy for everyone. Start by visiting our Tyre Size Help Page — we'll walk you through how to find the size that fits your vehicle. Once you send us your details, we'll take care of the rest and recommend the best tyres for your needs.
How do I know what tyre size I need?
Most tyre sizes are printed on the side of your current tyres (e.g., 205/55R16). You can also find them in your car's manual or door frame. Don't worry if you're unsure — send us your vehicle's make, model, and year, and we'll help you figure it out.
What brands do you offer?
We offer a wide range of brands, including well-known names like Pirelli, Michelin, Bridgestone, Kumho, and many more. We tailor our quotes based on your needs and budget.
Are second-hand or used tyres an option?
No — we only supply brand new tyres. We want to make sure you get the safest, most reliable options for your vehicle.
How do I know which tyre option is best for me?
We make that part easy. Based on your vehicle and budget preference (budget, standard, premium), we'll recommend tyres that are safe, suitable, and great value. You don't need to be a tyre expert — that's our job!
How do I know which tyre is the best one?
When we send you your quote, we include a clear description of each tyre straight from the manufacturer — including details like tread life, performance, fuel efficiency, and noise level. We'll also highlight which options are best suited for your driving needs.
Are premium tyres worth the extra cost?
It depends on your driving style and budget. Premium tyres often offer better performance, longer life, and more comfort, especially on highways or in tough conditions. But we also include reliable budget and standard options, so you're not overpaying for what you don't need.
What brands do you recommend?
We only quote trusted, reputable brands — from budget-friendly options to global premium names like Michelin, Pirelli, and Bridgestone. We don't just look at price; we look at value, quality, and what works best for your car and driving habits.
Pricing & Payment
What do "Budget," "Standard," and "Premium" mean in your quote options?
These categories refer to quality and performance:
Budget – Affordable and safe for everyday driving.
Standard – Great balance of quality and value.
Premium – Best performance, durability, and comfort, from top brands.
Budget – Affordable and safe for everyday driving.
Standard – Great balance of quality and value.
Premium – Best performance, durability, and comfort, from top brands.
Do I have to pay upfront?
Yes, once you choose your tyres, we'll send a secure payment link through Square. Payment confirms your order so we can dispatch your tyres.
Installation & Services
Can you fit the tyres for me too?
We don't do fitting ourselves, but we have one fitting location that can fit your tyres and also provides wheel alignment services. We can include this information in your quote email, or you can choose your own tyre fitter.
Technical Questions
Can I talk to someone if I have questions?
Of course! We're here to help. Use the contact form, email us directly, or call us during business hours — we'll make sure all your questions are answered.
What's the difference between the tyres in my quote?
Each tyre option we send is selected for your vehicle and budget, but they vary in brand, performance, and features. Some may last longer, perform better in the rain, or give a quieter ride. We include this information so you can compare and choose confidently.
Do all tyres work the same in the rain?
Not exactly. Some tyres have better wet-weather performance than others. If you live in a rainy area or want extra safety, let us know — we'll highlight tyres in your quote that are designed for great grip in wet conditions.
Are cheaper tyres unsafe?
Not at all. Budget tyres meet Australian safety standards — they're safe and reliable for everyday driving. However, they may not last as long or perform as well under stress (like towing or long highway drives). We'll always be honest about what you're getting.
What if I order the wrong tyre size?
If you're unsure, reach out before ordering and we'll double-check the size for you. If you accidentally order the wrong size, let us know as soon as possible — we'll do our best to help sort it out.
Still have more questions?
Our team is ready to help with any questions you may have.
Call Us: 0419 446 499